Customer satisfaction is important for both businesses and customers. To make money, businesses need customers, and those customers need to be happy with the products and services the business provides. If they are, they’ll tell their friends about their experience and keep coming back. It’s about creating long-term relationships with your customers. And it helps businesses thrive. In fact, customer satisfaction is one of the best indicators of success. Studies show that customers will remain loyal to a business, even when the products or services are more expensive, if they feel valued. To achieve this, small- and medium-sized businesses need to provide their field service technicians and other remote workers with the tools necessary to meet their operational goals and customer demands.
The easiest way to do this is with cloud-based workflow management software.
What Is an Electronic Work Order?
Say goodbye to cumbersome paper-based work orders with a cloud-based, electronic business process management solution. Electronic work order systems provide businesses with a convenient way to coordinate their business and stay organized, no matter how many field service technicians are deployed. Because the work order management system is cloud-based, all of the data is stored on a server that is connected to the Internet. Whether they’re working in someone’s home or in an isolated area, all a field service technician needs is access to the Internet.With a click of their mobile device, a field service technician can access everything they need to run a business remotely. There’s no need to wait until they get back to the office; they can create an electronic work order wherever they are. Because its electronic, it can be easily edited or updated in real-time. You can also attach digital images and digital copies.
What Is a Work Order Management System?
A work order management system helps small- and medium-sized businesses run more effectively and efficiently. It streamlines operations and consolidates and analyzes valuable customer and business data.With work order scheduling software, field service technicians can manage, monitor, and automate their day-to-day operations. This includes:
- Access diagnostic tools, manuals, and schematics
- Schedule appointments
- Create estimates and work orders
- Monitor inventory levels
- Take payments
Everything they need to carry out their jobs.With an electronic work order management system, field service supervisors and managers can schedule, organize, and send work orders to their team from anywhere at anytime.An electronic work schedule planner also allows businesses to manage all aspects of a work order. This includes recording time and labour, parts, expenses, and a history and details of all completed work.It also improves customer satisfaction and drives new business opportunities. Numbers don’t lie. A whopping 80% of businesses that use work order management solutions increased their leads, while 77% experienced an increase in conversion rates.
Manage Work Orders Electronically with TFP Canada, Powered by Taskflow Pro
TFP Canada, powered by Taskflow Pro, helps businesses manage all aspects of their electronic work orders. Using the best technologies for web and mobile, Taskflow Pro helps businesses automate and streamline their organizations complex business operations. It’s easy to install and use and was developed specifically with small- and medium-sized businesses in mind. Because Taskflow Pro is located in the cloud, workflow automation is entirely scalable and changes with the needs of your company. You don’t need to purchase expensive hardware, hire additional IT staff, or purchase expensive service plans. You simply increase or decrease the amount of online storage you need.To learn more about TFP Canada and how our cloud-based enterprise resource software can help automate your business and reduce costs, contact us at 647-612-3300 or by email at [email protected].
