To stay competitive, businesses that use field service technicians need to be streamlined, efficient, and provide the best customer service. After all, dealing with a remote worker is probably the only contact most customers will have with your business.
One of the best ways for small- and medium-sized businesses to achieve this is with GPS tracking software.
That’s because a lot of data is collected every time a field service technician goes on the road to meet a customer: from the vehicle speed, location stops, and traffic. All of this data can be used to improve fleet performance, enhance safety, gain accountability, and increase profitability.
What Is GPS Tracking & How Does It Work?
Integrated into a vehicle’s computer, GPS tracking solutions collect important data about a vehicle’s location, speed, stops, idling, driver history, and diagnostics and then send that critical data back to the main office. From there, fleet managers can locate and monitor their fleet and improve operational efficiencies.
But there’s more to GPS software for tracking field service technician vehicles than just that. Each business is unique and has its own goals and challenges, which is why it’s important to find a GPS tracking solution that can also be customized to meet your needs.
GPS Tracking Solutions for Field Service Businesses
Here are just some of the ways that TFP Canada can help businesses keep track of vehicles, improve safety, protect their assets, improve efficiency, and enhance the overall quality of service.
Real-Time Tracking
When you log into Taskflow Pro’s GPS tracking software, you gain instant, real-time insight and access to your field service technicians, vehicle diagnostics, driver behaviour, and possible maintenance.
Driver Communication
Communication is key to operating any successful business. But it’s paramount when you work with field service technicians who can be all over the place. GPS tracking software can help businesses better communicate appointment times, schedule updates, make route changes, or provide alerts. Better driver communication and getting your field service technicians where they need to be when promised means happier employees, an improved customer experience, higher customer retention, and better reviews.
Smart Dashboard Cameras
Dual-facing dashcams are a great way to improve driver safety. By viewing the traffic, you can see if a driver is speeding, distracted, tired, tailgating, or obeying the general rules of the road. But smart dashboard cameras aren’t just for monitoring what a field service technician is doing in the vehicle. They also protect you from fraudulent insurance claims.
Driver & Vehicle History
A comprehensive business management solution provides unparalleled transparency into your driver’s behaviour on the road. It can also provide you with a comparative look on how each driver performs on each vehicle. Creating a customized driver score based on individual performance and relative to other field service technicians can improve driver safety. Creating a rewards program is an excellent way to reward driver excellence.
Customized Reports
GPS tracking software provides businesses with valuable data, which gives you a deeper understanding of operating costs and driver performance. Customizable reports based on this information can help businesses better optimize their fleet operations and improve overall efficiencies.
Contact TFP Canada for Your GPS Fleet Tracking Needs
Having accurate information on your field service fleet and employees is the best way for businesses to keep track of vehicles, improve safety, protect their assets, improve efficiency, and enhance the overall quality of service.
Whatever your organizational needs are, TFP Canada, Canada’s ultimate field service provider, can help you’re your business achieve its goals. Taskflow Pro is a comprehensive field service management platform that streamlines business processes, helps your business run more effectively and keeps everyone in the organization up to date, in real-time.
To learn more about TFP Canada and how our GPS tracking solutions in Canada can help automate your business and reduce costs, contact us at 647-612-3300 or by email at [email protected].