Improve Customer Service with Field Service Management Software

In business, first impressions are important. But for businesses that use field service technicians, whether its electricians, plumbers, glass installers, lawncare, general contractors, refrigeration, home heating and cooling, snow removal, or any other specialty that requires remote workers, this is even doubly so. That’s because field service technicians are the face of an organization—the first impression someone gets about a company. In fact, chances are good that the customer’s interaction with the field service employee is the only interaction they’ll ever have with that business.To make a business stand out from the competition, it has to provide the best customer service experience possible. That means not just employing field service technicians with the most experience, it also means that they are as prepared as possible when meeting clients.

The best way to do that is with a cloud-based enterprise resource planning (ERP) software system. In particular, one that helps small- and medium-sized businesses streamline operations consolidate and analyze valuable data and manage the day-to-day operations of a business.

Why Customer Satisfaction Is Important for Your Business

It almost goes without saying that businesses with field service employees that want satisfied customers need to provide excellent customer service. Because if you can’t, the customers will find someone who can.This might be why a whopping 76% of consumers say customer service is the true test of how much a company values them and why more than half of customers take their business elsewhere because of poor customer service. Bad news also travels fast; bad customer experiences are shared three times more than good customer service. On top of that, 52% of unhappy customers will not suggest that company to family and friends.

How Field Service Management Software Can Help Improve Customer Service

Integrated ERP solutions have transformed the way businesses with field service technicians interact with their customers. That’s because an integrated ERP enhances the way we communicate and access information. This is possible because ERP software connects to the cloud, which is just another way of saying remote servers that are connected to the Internet.Because field service technicians use mobile devices, they are always connected with the office. On top of that, through cloud ERP solutions, field service technicians have access to everything they need to run a business remotely. All of the necessary business data is stored on servers in the cloud, not on their devices, making the information accessible from anywhere, by everyone in the organization. Best of all, everything is saved, uploaded, and stored in real-time.With a cloud-based ERP solution, field service technicians can:

• Access diagnostic tools, manuals, and schematics
• Schedule appointments
• Create estimates and work orders
• Monitor inventory levels
• Take payments
• Be more efficient in planning their day

The end result? Field service technicians arrive at the job when promised, finish the task on schedule, and get to their next job more quickly. This results in an improved customer experience, higher customer retention, and better reviews.

Improve Customer Service with TFP Canada, Powered by Taskflow Pro

If your businesses uses field service technicians and you want to enhance the customer experience, streamline operations, improve productivity, and implement inventory control, in real-time, contact TFP Canada, powered by Taskflow Pro.Using the best technologies for web and mobile, Taskflow Pro helps businesses automate and streamline their organization’s complex business operations. Taskflow Pro is easy to install and use and was developed specifically with small- and medium-sized businesses in mind.Because Taskflow Pro is centralized in the cloud, workflow automation is entirely scalable and changes with the needs of your company. You don’t need to purchase expensive hardware, hire additional IT staff, or purchase expensive service plans, you simply increase or decrease the amount of online storage you need.To learn more about TFP Canada and how our cloud-based enterprise resource software can help automate your business and reduce costs, contact us at 647-612-3300 or by email at sales@tfpcanada.com.