Businesses of every size understand how important it is to plan and schedule their work, set priorities, decide who is going to handle which task, and how long the job will take. To accomplish this, project managers use project schedules to communicate this information to employees in the office.
Scheduling work projects and communicating tasks is a lot more difficult for businesses that use field service technicians, such as electrical companies, plumbing, glass installers, general contractors, and home heating and air conditioner (HVAC) repairs.
In the not-so-distant past, the field service industry controlled and monitored its remote workers with a physical spreadsheet and calendar. This was a time-consuming process that was prone to human error, delays, miscommunication, and costly mistakes.
Because of the Internet, project scheduling software has become the go-to solution for small- and medium-sized businesses looking to modernize and streamline their field service workflow.
What Is a Project Scheduling Software?
Task scheduling software helps businesses get the right field service technician, with the right skills and tools, to the right job, on time. This ensures that the work is completed properly the first time.
This can be difficult for businesses that don’t use cloud-based field service scheduling software. That’s because a lot of unexpected things can happen when remote workers are out in the field. They might need to take time away from their job to call the office and see if there is enough inventory, book additional services, and accept payment. They might even need to run out to their vehicle and go over manuals or schematics.
Field service technicians can do all of this, and more, with task scheduling software. Because its in the cloud, the information is stored on a server and can be accessed anywhere—from a computer, tablet, or any mobile device.
With just a few clicks, field service technicians can see their projects, work schedule, timelines, and inventory levels. They can get instant access to diagnostic tools, manuals, and schematics. They can also create work orders, e-receipts, and accept payment.
It’s not just remote workers that have a better experience, customers do to.
No one likes to wait around for that magic four-hour window when a field service technician says they’re going to show up. Because the project management software is in the cloud and updated in real-time, businesses can be more efficient. The arrival window is no longer four hours long, it can be pinpointed to the hour.
The field service technician arrives at the job when promised and finishes the task on schedule. This results in an improved customer experience, higher customer retention, and better reviews.
Benefits of Using Project Scheduling Software
Using field service scheduling software like our software allows field service technicians to work faster, be more efficient, effective, and get to their next job as quickly as possible. There are a lot of other benefits of using project scheduling software like ours software. Here are just a few of them:
- Mobile access
- Automated processes
- Real-time data
- Scheduling and dispatch
- Accuracy and security
- Improved job efficiency
- Reduce downtime and repair costs
- Invoicing and quotes
- Faster first-time job success
- Overall cost savings
- Vehicle location and job status
- Lower fuel costs
- Improved business insight
- Supply chain optimization
- Scales to your businesses growing needs
TFP Canada, for All Your Project Scheduling Software Needs
If your small- or medium-sized business wants to increase productivity, efficiency, and reduce costs, TFP Canada, powered by our software can help your business achieve its goals.
Our software is a comprehensive field service management platform designed to help small- and medium-sized businesses streamline business processes, helps your business run more effectively and efficiently, and keep everyone in the organization up to date, in real-time.
To learn more about TFP Canada and how our cloud-based digital workflow software can help automate your business and reduce costs, contact us at 647-612-3300 or by email at [email protected].